Transcend Epic FAQ’s

How can I contact the organiser with any questions?
office@hillsideoutside.com

Is there minimum age requirements to enter the event?
No racers under 16 years old on the 7th June 2019. 

How and when do I get further information about the event?
Riders notes are sent out via email approximately a week before the event. These include all the information you need to know about the event schedule, registration, course summary, event facilities, rules and event regulations and much more. The notes will also be made available on the event webpage.

What’s the refund policy?
If for any reason you are unable to attend the event, refunds will be available upon request (info@tweedlove.com) as follows:
Refunds are available up to three weeks (17th May 2019) before the event – refunds will be subject to a £10.00 administration fee. After this date, no refunds will be available.                                                                                                                  

Can I transfer ticket to another name?
For safety reasons, NO rider may use another’s rider’s event number without the permission of the event organiser. The organisers must to contacted at least a week prior to the event to process rider changes. Please get in touch at info@tweedlove.com. There will be an admin charge of £10.00 per ticket.
Transfers are only available until 31st May 2019.

All the tickets are sold out, is there a waiting list?
Yes, we operate a waiting list direct from our website www.tweedlove.com.

I am no longer able to attend, can I defer my entry to 2020?
Unfortunately we are not able to offer the to defer a ticket to another event, however please get in touch at info@tweedlove.com and we can arrange to refund or transfer your ticket (as outlined above)    

I have my own  SPORTident Air Timing / Active Timing Card can I use it? 
Yes, If you own a SPORTident Air Timing / Active Timing Card and it is compatible with the system we are using your can. Please complete this form. If you use your own Timing Card, you will be reimbursed £3.60 – you will only receive this discount if you complete the form at least 3 weeks prior to the event you wish to use it in.

Do I have to bring my printed ticket to the event?
Yes you will need to bring either an e-ticket or a printed copy of your ticket as this acts as proof of purchase. This will act as proof that you are entitled to free parking and a camping pitch.
It will also be useful in the event of any issues at registration it is helpful if we can see the ticket. You may not however be asked to should your ticket if there are no issues. 

 


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